IT Platform Services - System Engineer
- Tauranga, New Zealand
- Full time
- Opening on: Mar 26 2026
What's on offer:
- Competitive remuneration package
- Supportive, collaborative team environment across NZ & AU
- Exposure to modern infrastructure, cloud, and enterprise systems
- Career progression within a large, nationwide organisation
About the Role
We’re looking for an experienced System Engineer to join our IT Platform Services team. In this role, you’ll be responsible for the reliability, security, and performance of Qube’s server, infrastructure, and platform environments.
You’ll provide end-to-end operational support across production and non-production systems, work closely with internal IT teams and third-party providers, and play a key role in maintaining backup, disaster recovery, patching, and monitoring services. This is a hands-on role suited to someone who enjoys operational ownership and problem-solving in a large, complex environment.
Location: Tauranga
Status: Full-Time, Permanent Position Monday - Friday, Office Based
Specific Responsibilities
- Manage and support server, compute, and infrastructure platforms
- Monitor system health, capacity, performance, and security
- Provide escalation support to Service Desk and Network teams
- Resolve incidents, problems, and change requests efficiently
- Carry out IT work within operational areas, supporting technology on mobile plant, machinery, portacoms, cranes, and other operational equipment as required
- Maintain backup and disaster recovery capability in line with resilience targets
- Deliver patching, upgrades, and ongoing maintenance
- Support technical projects and transition solutions into operations
- Manage third-party service providers and service delivery against SLAs
- Maintain accurate documentation, runbooks, asset registers, and system diagrams
- Participate in operational reviews and continuous improvement initiatives
- Participate in a rostered after-hours support schedule
Who we're after:
- Tertiary qualification in IT
- 5+ years’ experience in IT operations, platform services, or technical support
- Experience using tools such as ServiceNow, JIRA, or similar
- Hands-on Operational Technology experience (e.g. electronics, Raspberry Pi’s, camera systems)
- Strong documentation skills, including system diagrams and operational runbooks
- Ability to communicate effectively with both technical and non-technical stakeholders
- Ability to work autonomously in a fast-paced environment
About Us:
Qube Ports NZ is a leading nationwide service provider, offering a comprehensive range of cargo logistics, stevedoring, marshalling, transportation, warehousing, and IT solutions. Our commitment to excellence supports New Zealand exporters in competing effectively on the global stage.
You must pass a pre-employment medical and drug test and must be a citizen of New Zealand. You will also need to pass a pre-employment ACC & MOJ Criminal History Check.
Applications close on 19th April. We will be reviewing candidates as they come in, so be sure to submit your application quickly.